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PRIVACY POLICY

Last updated: October 2025

 

Welcome to Aurora Experience, operated by Wild Events Oy (FI21768684) (“we”, “our”, or “us”). By booking or participating in any of our experiences, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

 

 

1. Bookings and Payments

 

All bookings are subject to availability and must be paid in full at the time of reservation unless otherwise specified. Prices are shown in euros (€) and include VAT where applicable.

 

 

2. Cancellations and Refunds

 

We understand that travel plans can change. However, as our experiences have limited availability, the following cancellation policy applies:

 

  • 100% cancellation fee applies if cancelled 7 days or less before the event.

  • No-shows are non-refundable.

 

All refund requests must be sent in writing to info@auroraexperience.fi. Refunds will be processed to the original payment method within 10 business days.

 

 

3. Changes to Bookings

 

If you wish to modify your booking (e.g., change date or number of participants), please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may incur additional fees.

 

 

4. Age Restrictions

 

Our experience is recommended for ages 6 and up, unless otherwise stated in the event description.

Minors under 18 years old must be accompanied by a responsible adult.

For safety and comfort reasons, we may refuse participation to guests who do not meet age or other requirements.

 

 

5. Health and Safety

 

Certain experiences may include visual, sound, or motion effects that could affect individuals with epilepsy, vertigo, or other medical conditions. Guests participate at their own discretion. Please inform our staff of any concerns before the experience begins.

 

We reserve the right to deny participation to anyone who appears intoxicated or poses a safety risk.

 

 

6. Liability

 

Aurora Experience is not liable for personal injury, property loss, or damage arising from participation unless caused by our proven negligence. Please take care of your personal belongings during your visit.

 

 

7. Force Majeure

 

We are not responsible for cancellations or changes caused by events beyond our reasonable control, including but not limited to weather conditions, power outages, or technical failures. In such cases, we may offer to reschedule or provide a refund at our discretion.

 

 

8. Photography and Media

 

During your visit, photography and video recording may occur for promotional purposes. By entering the premises, you consent to the possible use of your image in such materials unless you inform our staff otherwise in writing before the experience begins.

 

 

9. Governing Law

 

These Terms & Conditions are governed by the laws of Finland. Any disputes shall be resolved by the District Court of Lapland (Lapin käräjäoikeus), unless otherwise required by mandatory consumer protection laws.

 

 

Aurora Experience – Privacy Policy

 

Last updated: October 2025

 

Aurora Experience respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

 

 

1. Information We Collect

 

We collect the following types of information:

 

  • Personal details such as name, email address, phone number, and country of residence.

  • Booking information such as date, time, and number of participants.

  • Payment information processed securely through our third-party payment providers (we do not store credit card details).

  • Optional feedback or reviews provided after your experience.

 

 

2. How We Use Your Information

 

We use your data to:

 

  • Process and confirm your bookings.

  • Communicate important information related to your reservation.

  • Improve our services and customer experience.

  • Comply with legal and tax obligations.

  • Send optional marketing communications (only if you have opted in).

 

 

3. Data Sharing and Third Parties

 

We only share personal data with trusted partners necessary to deliver the experience (e.g., booking platforms, payment processors).

We do not sell or rent your data to any third parties.

 

 

4. Data Storage and Security

 

All personal data is stored securely within the EU and protected against unauthorized access.

We retain data only as long as necessary for the purposes described above or as required by Finnish law.

 

 

5. Your Rights

 

You have the right to:

 

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications at any time.

  • Request data portability or restriction of processing in accordance with GDPR.

 

To exercise your rights, contact privacy@auroraexperience.fi.

 

 

6. Cookies

 

Our website may use cookies to improve your browsing experience and analyze site performance. You can manage or disable cookies through your browser settings.

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